AI service desk
Every ticket starts worked: the AI asks the questions, reads your knowledge and checks the device before a technician opens it.
Official partner
Expert AI that runs your service desk, RMM and PSA.
Sentryify Inc. is a Microsoft Certified AI transformation consultancy and a proud NetZen AI partner. We help manufacturers and IT teams evaluate and adopt NetZen, the AI service desk, RMM and automation platform, with their IT team or MSP.
The platform
One AI across the desk, the device and your clients
Unlimited endpoints, one price per technician. Start with one client and the fixes you approve.
AI RMM
Disk space, a stuck service, a wrong clock — checked and corrected on the machine with your approval, on Windows, Mac and Linux.
AI for your clients
Put the AI in front of each client’s employees, under your name, with their knowledge and your approvals — a new service you set the price for.
Security & governance
The AI asks before it acts
Your rules decide what it may do on its own, and every action stays on the record. Technicians stay the decision makers.
Approval per fix
Each fix waits for the approver you set: the requester, your technicians or the site manager.
Ask for a person, any time
Employees can ask for a technician at any point; the technician gets the thread and the findings.
Every run recorded
Manual and scheduled runs are kept in History with who approved them and the result.
One client at a time
Each client’s knowledge, scripts and data stay with that client.
How Sentryify helps
From evaluation to adoption, with your IT team or MSP
We pair NetZen with our AI transformation and security-first approach so adoption is safe, measured and lasting.
Fit assessment
We review your ticket volume, tools and support model to confirm whether NetZen fits your IT team or MSP.
Pilot design
Start with one client and the fixes you approve, with clear success measures and your current tools still running.
Security & governance setup
We help define approval rules, client data boundaries and audit expectations before the AI acts.
Rollout & adoption
Train technicians, shape knowledge articles and plan the move from pilot to every client.
What MSP teams say about NetZen
“What impressed me was NetZen’s ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
“NetZen is a great fit for MSPs with help desk teams. It can help technicians solve L1 and L2 issues faster.”
“It gathers the information upfront and automates common tasks. For a small MSP/MSSP, that means less time troubleshooting and more time taking care of clients.”
Testimonials published by NetZen AI.
Get started
Put the AI to work on your tickets
Book a call and we’ll help you scope a NetZen pilot with one client — your current tools keep running during the trial.
Book a NetZen consultation